Shipping & Return
Shipping Policy:
Orders will only be shipped within the UK mainland using Royal Mail Tracked 24/48 service.
Due to the custom nature of the wigs, please note that it typically takes between 10-14 days for them to be completed and ready for shipment.
Customers are responsible for ensuring the accuracy of the shipping address provided. We cannot be held responsible for packages lost or undelivered due to incorrect addresses.
Returns Policy:
At RafiHair, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your wig, we offer a hassle-free return policy within 14 days of delivery.
To be eligible for a return, please ensure the following conditions are met:
To initiate a return, please contact our customer service team at info@rafihair.co.uk with your order details and reason for return. Once your return request is approved, we will provide you with further instructions on how to proceed.
Please note that return shipping costs are the responsibility of the customer, except in cases where the return is due to a manufacturing defect or error on our part.
Upon receiving your returned item and verifying its condition, we will process your refund within 3-5 working days to your original payment method.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our top priority.
Thank you for choosing RafiHair!
Refund Policy:
Refunds will be issued once the returned product is received and checked by our team members. This process typically takes 3-5 business days from the date we receive the item back.
The refund will be issued in the original form of payment used for the purchase.
Please note that shipping fees are non refundable, and the customer is responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
We strive to provide exceptional products and services to our valued customers. If you have any further questions or concerns regarding our shipping and refund policies, please don't hesitate to contact our customer service team for assistance.
Orders will only be shipped within the UK mainland using Royal Mail Tracked 24/48 service.
Due to the custom nature of the wigs, please note that it typically takes between 10-14 days for them to be completed and ready for shipment.
Customers are responsible for ensuring the accuracy of the shipping address provided. We cannot be held responsible for packages lost or undelivered due to incorrect addresses.
Returns Policy:
At RafiHair, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your wig, we offer a hassle-free return policy within 14 days of delivery.
To be eligible for a return, please ensure the following conditions are met:
- Unworn Condition: The wig must be unworn, unused, and in the same condition as when you received it.
- Original Packaging: Please ensure the wig is returned in its original packaging, including any tags or labels.
- Intact Lace: The lace must be intact and not cut or altered in any way. Wigs with cut or installed lace will not be accepted for return.
To initiate a return, please contact our customer service team at info@rafihair.co.uk with your order details and reason for return. Once your return request is approved, we will provide you with further instructions on how to proceed.
Please note that return shipping costs are the responsibility of the customer, except in cases where the return is due to a manufacturing defect or error on our part.
Upon receiving your returned item and verifying its condition, we will process your refund within 3-5 working days to your original payment method.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our top priority.
Thank you for choosing RafiHair!
Refund Policy:
Refunds will be issued once the returned product is received and checked by our team members. This process typically takes 3-5 business days from the date we receive the item back.
The refund will be issued in the original form of payment used for the purchase.
Please note that shipping fees are non refundable, and the customer is responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
We strive to provide exceptional products and services to our valued customers. If you have any further questions or concerns regarding our shipping and refund policies, please don't hesitate to contact our customer service team for assistance.